Returns and Exchanges Policy
Welcome to yqhkfrc.com! We are committed to providing UK consumers with high-quality tools and services. To ensure a worry-free shopping experience, we have formulated the following returns and exchanges policy. Please read it carefully.
I. Scope of Application
This policy applies to all products you purchase through yqhkfrc.com. Returns and exchanges are possible provided the corresponding conditions are met. Any products returned without prior notification will be refused, and you will be responsible for return shipping costs.
II. Return and Exchange Conditions
(I) Return Conditions
Timeframe: Please inspect the product within 14 days of receiving the package.
Product Condition: Returned products must be brand new, unused, and undamaged, with all accessories, labels, and original packaging intact.
Special Product Restrictions: For certain specific products, such as custom tools or opened products that affect resale, the unconditional return policy does not apply unless there is a quality issue. Such products will be clearly indicated on the product details page.
(II) Exchange Conditions
Product Quality Issues: If the product you receive has a quality issue, you can apply for an exchange at any time. We will replace it with a new product free of charge.
Incorrect Product Shipment: If we have shipped the wrong product, you can apply for a replacement, and we will bear the relevant costs.
III. Return and Exchange Process
(I) Application Process
Online Application: Log in to yqhkfrc.com, go to the "My Orders" page, select the order you wish to return or exchange, click "Apply for Return/Exchange," fill in the relevant information, and submit the application according to the system prompts.
Customer Service Application: You can also send an email to service@mail.yqhkfrc.com, detailing the return and exchange process.
(II) Review and Processing
Our customer service team will contact you within 24 hours of receiving your application to confirm the return/exchange application information and provide further guidance. If your application is approved, you will receive a confirmation email containing the return address.
(III) Refund or Exchange Processing
We will process your refund or exchange within 7 business days after receiving and inspecting the returned goods. Refunds will be processed using the original payment method, and exchanged goods will be shipped as soon as possible. IV. Important Notes
Gift Handling: If your purchase includes a gift, you must return the gift along with the item when requesting a return. If the gift cannot be returned, we will deduct the corresponding amount from the refund based on the gift's value.
Customized Items: Customized items are special products and are not eligible for return or exchange except for quality issues. Please confirm your customization requirements before placing your order.
V. Contact Us
If you have any questions about our return and exchange policy or procedures, please contact us at any time through the following methods:
Email: service@mail.yqhkfrc.com
Online Customer Service: Log in to yqhkfrc.com and click the online customer service icon in the lower right corner of the website to communicate with us in real time.
We will continuously optimize our return and exchange service. Any policy updates will be announced on yqhkfrc.com. Thank you for your support and trust. We are dedicated to serving you!
