Logistics Policy
Welcome to yqhkfrc.com! We are committed to providing convenient and efficient logistics services for UK users. Below is a detailed overview of our logistics policy.
1. Delivery Area
We offer delivery services throughout the UK. Whether you are in a bustling city or a remote area, you can easily purchase your desired tools and enjoy free shipping across the entire store.
2. Delivery Time
Standard Areas: Orders are typically shipped within 1-2 business days (excluding weekends and public holidays). Actual delivery time is 5-7 business days.
Orders can be edited/modified within 12 hours of placement.
Shipping time may vary depending on demand, factory production, public holidays, weather conditions, and other factors.
Remote Areas: Due to limitations in transport and logistics networks, delivery times to some remote areas of the UK may be extended to 7-10 business days. The system will estimate the specific delivery time based on the delivery address when you place your order.
3. Logistics Partners
To ensure safe and timely delivery, we have established long-term partnerships with well-known logistics companies such as UPS, FedEx, and USPS. These partners possess extensive logistics networks and rich delivery experience, accompanying you throughout your shopping journey.
4. Order Tracking
After successfully placing your order, you will receive a confirmation email containing a tracking number. You can log in to yqhkfrc.com, click "Track Order" in "My Orders," or visit your logistics partner's official website and enter the tracking number to track your order's delivery progress in real time. Please provide a correct and complete shipping address. If your shipping address is incorrect or incomplete, you may need to pay additional shipping fees.
5. Product Delivery
Delivery Standard: Packages do not require a signature by default. If you require a signature service, please contact our customer service team after placing your order (we recommend contacting us within 24 hours of placing your order), and we will assist you in adding FedEx signature service.
Exception Handling: If you encounter any issues such as lost, damaged, or delayed delivery during the delivery process, please contact our 24-hour customer service team as soon as possible. You can email us at service@mail.yqhkfrc.com or visit our website and contact us through the online customer service in the bottom right corner. We will verify the situation immediately and assist you in resolving the issue.
6. Returns and Exchanges Logistics
14-Day Free Returns and Exchanges: If you need to return or exchange items, please contact us promptly via email (subject to the free return and exchange policy). For returns and exchanges due to quality issues or our fault, we will bear the corresponding shipping costs; for returns and exchanges not due to quality issues, you will need to bear the shipping costs for returning the goods.
Returns and Exchanges Process Assistance: When you apply for a return or exchange, our customer service staff will provide you with detailed guidance on the return and exchange logistics process to ensure you complete the process smoothly.
7. Policy Changes
We may update our logistics policy based on adjustments to our logistics partners' policies, market changes, and other factors. New policies will be published on yqhkfrc.com; please check regularly for the latest logistics information.
If you have any questions about our logistics policy, please feel free to contact us. We are happy to assist you!
